Our Customer Promise » Our Customer Promise   The Company Promise to the Customer   Our culture is to be courteous, professional, and serious about servicing our customer’s needs.Our Promise is to:   To be flexible and to proactively respond to the customer requirements.   To have a highly skilled and fully trained staff.   To collect and deliver to agreed time arrangements.   To take care of our customer’s property.   To conduct customer satisfaction surveys on an annual basis.   To conduct twice yearly original manufacture and distributor reviews.   To respond to complaints within 24 hours.   To continuously improve our green contribution.   In dealer-to-dealer transactions which are conducted on line the company will apply a self-imposed penalty of free delivery if the vehicle is not delivered within 4 days. A self-imposed penalty also applies to certain products which are delivered from Ringaskiddy if the vehicle is not delivered within 5 days.   The Company Promises to Keep its Promises to the Customer